Refund policy

Return & Refund Policy

Thank you for shopping with [Your Store Name]. We want you to be satisfied with your purchase.

Returns
You may request a return within 14 days of receiving your order.

To be eligible for a return:
- The item must be unused and in its original condition  
- The item must be returned in its original packaging  
- Proof of purchase is required  

Non-Returnable Items
The following items cannot be returned:
- Gift cards  
- Final sale / clearance items  
- Personalized or custom-made products  

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos so we can resolve the issue.

Late or Missing Refunds
If you haven’t received your refund yet:
1. Check your bank account again  
2. Contact your credit card company  
3. Contact your bank, as processing times may vary  

Contact
For return or refund requests:  
Email: contactshadowanime@gmail.com